M/s Convenience Tech Solutions | Effective Date: July 2026

This electronic record is generated by a computer system and does not require any physical or digital signatures in accordance with the Information Technology Act, 2000 and rules made thereunder.

These Terms of Use (‘Terms’) govern your access to and use of the website ‘www.superquick.in’ (‘Website’), mobile application ‘SuperQuick’ (‘App’), and SuperQuick-operated physical or fulfillment outlets (collectively, the ‘Platform’), owned and operated by M/s Convenience Tech Solutions, a partnership firm constituted under the Indian Partnership Act, 1932, having its registered office at D.No: 3-122, Ballem vari Street, Ramavarappadu, Vijayawada Rural, Krishna, Andhra Pradesh – 521108 (referred to as the ‘Firm’, ‘We’, ‘Us’, or ‘Our’).

The terms ‘You’, ‘Your’, or ‘User’ refer to any user, buyer, or customer accessing or transacting on the Platform. By accessing, browsing, registering, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy, Cancellation, Return & Refund Policy, and other published policies.

1. Services & Omnichannel Marketplace Scope
1.1. SuperQuick operates an asset-light, partner-led quick-commerce marketplace and omnichannel retail platform that enables Users to:
1.1.1. Access and purchase grocery, household essentials, personal care items, packaged food items, pharmaceuticals, and other permitted consumer goods (‘Products’) listed by onboarded local kirana stores, supermarkets, and merchant partners (‘Merchant Partners’), as well as SuperQuick-operated physical fulfillment outlets;
1.1.2. Avail hyperlocal last-mile pick-up and delivery services facilitated through third-party logistics partners or independent delivery personnel (‘Delivery Partners’); and
1.1.3. Receive customer support, order tracking, and dispute resolution services regarding purchases made through the Platform.
1.2. Strict Ban on Tobacco & Alcohol: SuperQuick explicitly does NOT list, sell, facilitate, or deliver any tobacco products, e-cigarettes, cigarettes, alcohol, intoxicating substances, or other restricted age-gated commodities across any channel. Any request or order for such items will be rejected automatically.
1.3. SuperQuick acts as an intermediary marketplace platform connecting Users with Merchant Partners and Delivery Partners. The Firm reserves the right to add, modify, or discontinue any Product category, Service feature, or operational territory at its sole discretion without prior notice.

2. User Eligibility & Discrimination Ban
2.1. The Platform and Services are available strictly to individuals who are 18 years of age or older and competent to enter into a legally binding contract under the Indian Contract Act, 1872. If you are under 18 years of age, you may use the Platform only under the active supervision and express consent of a parent or legal guardian.
2.2. Discrimination Ban: Users shall not discriminate against Delivery Partners, Merchant Partners, or Firm representatives based on race, religion, caste, creed, gender, sexual orientation, disability, or age. Any verified act of discrimination or verbal abuse shall result in immediate account termination.

3. User Account, Registration & Security
3.1. To avail Services, Users must register and maintain an active user account (‘Account’) on the App or Website by providing accurate, current, and complete personal information as required during sign-up.
3.2. Users are solely responsible for maintaining the confidentiality of their Account login credentials and for all activities occurring under their Account. You agree to notify the Firm immediately at contact@superquick.in upon suspecting any unauthorized access or breach of security.

4. Promotional Offers, Coupons, Rewards & Anti-Abuse Policy
4.1. Fair Usage of Offers: The Firm may, from time to time, issue promotional codes, discount coupons, referral bonuses, cashback, or loyalty rewards (‘Offers’) on the Platform.
4.2. Prohibition of Unethical Benefitting Practices: Users are strictly prohibited from engaging in fraudulent, malicious, or abusive practices to exploit Offers, including but not limited to:
4.2.1. Creating multiple fake accounts, duplicate profiles, or using virtual/temporary phone numbers to claim new-user discounts or referral rewards.
4.2.2. Sybil attacks, automated script usage, bot transactions, or exploiting app technical glitches to manipulate coupon codes.
4.2.3. Colluding with store merchants or delivery partners to generate fake orders for cash-outs or promotion exploitation.
4.3. Enforcement & Penalties: If the Firm reasonably suspects or detects any User engaging in abusive, fraudulent, or unethical exploitation of Offers, the Firm reserves the unconditional right to immediately (i) cancel affected orders without refund, (ii) claw back or invalidate issued reward points, cashbacks, or coupons, (iii) permanently block/terminate the User’s Account, and (iv) initiate legal action or recover damages incurred as a result of such fraudulent activity.

5. Pricing, Taxes & Billing
5.1. Product prices displayed on the Platform are set in Indian Rupees (INR) and are inclusive of Maximum Retail Price (MRP) or offered at discounted rates as listed by Merchant Partners or SuperQuick stores. Applicable government taxes, platform fees, and delivery charges will be transparently itemized at the checkout page before order confirmation.
5.2. In the event of an inadvertent technical pricing error on the Platform, the Firm reserves the right to correct the error and notify the User before processing or dispatching the order.

6. Payments, Transactions & Payment Gateways
6.1. Users may pay for orders using accepted digital payment methods (UPI, Credit/Debit Cards, Net Banking, Mobile Wallets) or Pay on Delivery (POD) where available. Payments are securely processed through RBI-licensed payment aggregators and payment gateways.
6.2. The Firm does not store sensitive financial details such as card CVVs or net banking passwords. The Firm shall not be liable for failed or unauthorized transactions resulting from bank network outages or incorrect payment details provided by the User.

7. Delivery Partners & Code of Conduct
7.1. Principal-to-Principal Relationship: We facilitate delivery of orders placed on the SuperQuick Platform through independent contractors, i.e., delivery partners, on a principal-to-principal basis. For abundant clarity, the delivery partners are neither employees nor agents of SuperQuick, its affiliates, or Third Party Sellers, and they are purely associated with SuperQuick, its affiliates, or Third Party Sellers as independent service providers on a principal-to-principal basis and are not exclusively bound by SuperQuick, its affiliates, or Third Party Sellers to provide delivery services at any given point. To clarify, there exists no principal-agent relation between SuperQuick, its affiliates, or Third Party Sellers and the delivery partner, and as such, SuperQuick, its affiliates, or Third Party Sellers, in no case whatsoever, can be held liable for the act(s)/omission(s) of the delivery partner.
7.2. Respect & Safe Environment: You are expected to respect the dignity and diversity of delivery partners and also enable provision of a secure and fearless gig/platform work environment for the delivery partners including prevention and deterrence of harassment (including sexual harassment) towards delivery partners. We reserve the right to withhold your access to the SuperQuick Platform and otherwise limit your access to the SuperQuick Platform at our absolute discretion if you behave with a delivery partner in a manner which is discourteous, disrespectful, or abusive, or which otherwise may be deemed to be inappropriate or unlawful. You are expected to treat all delivery partners with courtesy and respect. The consequences of any such inappropriate action of yours, including claims made/compensation claimed by any delivery partner, shall be to your account entirely.

8. Cancellations, Returns & Doorstep Refunds
Order cancellations, doorstep product returns, perishable item inspections, and refund processing (for both Pay on Delivery and prepaid orders) are governed strictly by the dedicated SuperQuick Cancellation, Return & Refund Policy. Users may cancel orders free of charge within the specified cancellation window shown on the App, and returns for eligible items (such as damaged, wrong, or expired goods) must be inspected and initiated at the doorstep at the time of delivery. For detailed terms, eligibility conditions, timelines, and refund SLAs, please refer to the complete SuperQuick Cancellation, Return & Refund Policy published on the Platform.

9. Merchant & Platform Warranties Disclaimer
9.1. Product Quality Disclaimer: SuperQuick functions as a marketplace platform connecting Users with local kiranas, supermarkets, and brand suppliers. Product warranties, expiration dates, nutritional info, and manufacturing defects are the sole responsibility of the respective product manufacturers and Merchant Partners.
9.2. Platform Disclaimer: The Platform and Content are provided on an ‘as is’ and ‘as available’ basis without warranties of any kind, express or implied, except as provided under mandatory law.

10. Advertising & Promotional Content
Part of the website/Platform may contain advertising information or promotional material or other material submitted to SuperQuick by third parties (including brands) or customers. Responsibility for ensuring that material submitted for inclusion on the SuperQuick Platform complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers (other than SuperQuick) found on or through the SuperQuick Platform, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. SuperQuick will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the SuperQuick Platform.

11. Prohibited Platform Use & Code of Conduct
Users undertake not to upload, display, transmit, or share any information that belongs to another person without authorization, is harmful to minors, contains software viruses, violates intellectual property rights, or disrupts the security or integrity of the Platform.

12. Termination & Account Deletion
12.1. SuperQuick Termination Rights: SuperQuick, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, terminate your use of the SuperQuick Platform/Services and/or refuse to permit/restrict your usage/access to the SuperQuick Platform/Services, without notice, with or without cause including if SuperQuick has reason to believe (including through evaluating usage patterns), whether by notice or otherwise that: (a) you do not conform to the eligibility criteria, or the eligibility criteria is not met/is violated by a user, or (b) you may commit/be in breach of these Terms (including Privacy Policy). We may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services.
12.2. User Account Deletion: You may delete your account at any time by using the option as available on the SuperQuick Platform/App and ceasing further use of the SuperQuick Platform/Services. Your personal data will be processed in accordance with SuperQuick’s Privacy Policy as updated from time to time.

13. Governing Law & Jurisdiction
13.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.
13.2. Jurisdiction: Any legal action, suit, or proceeding arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Vijayawada, Andhra Pradesh, India.

14. Statutory Grievance & Nodal Redressal Mechanism
In compliance with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, and DPDP Act, 2023, Users may submit order grievances, payment disputes, or privacy complaints to our statutory Grievance Officer:

Grievance Officer & Nodal Officer – Consumer Protection & Privacy
M/s Convenience Tech Solutions (SuperQuick)
Registered Address: D.No: 3-122, Ballem vari Street, Ramavarappadu, Vijayawada Rural, Krishna, Andhra Pradesh – 521108
Email: contact@superquick.in
Statutory Response Timelines: Acknowledgment within 48 hours; resolution within 1 month.