M/s Convenience Tech Solutions | Effective Date: July 2026

Preamble & Application
This Cancellation, Return & Refund Policy (‘Policy’) governs order cancellations, doorstep returns, and refund processing for purchases made through the ‘SuperQuick’ mobile app, website (www.superquick.in), and physical outlets (collectively, the ‘Platform’), operated by M/s Convenience Tech Solutions (‘Firm’, ‘We’, ‘Us’, or ‘Our’).

By placing an order on the Platform, you (‘User’, ‘Customer’, or ‘You’) agree to this Policy alongside our Terms of Use and Privacy Policy.

1. General Return Policy & Doorstep Inspection
1.1. General Rule: Products and services once delivered or fulfilled are non-returnable, non-replaceable, and non-refundable, except where explicitly provided under this Policy or specifically stated on a product’s listing page.
1.2. Eligible Doorstep Returns: You may return a product strictly at the time of doorstep delivery under the following conditions:
1.2.1. An incorrect item was delivered (different from your in-app order summary).
1.2.2. The item is damaged, defective, expired, leaking, unsealed, or deteriorated in quality upon arrival.
1.3. Doorstep Inspection: Customers are required to inspect all items—including packaged goods, fresh produce, snacks, and hot prepared meals—at the time of delivery. Returns must be initiated immediately with the delivery partner upon inspection. Visual evidence (such as photo/video proof uploaded in app chat or shown to the rider) may be required.
1.4. Unopened Package Requirement: Returns will NOT be accepted if the product packaging or tamper-evident seal has been opened, broken, or if the product has been used or consumed in full or in part.

2. Special Rules for Perishables & Prepared Foods
2.1. Categories Covered: This section applies to short shelf-life and temperature-sensitive products, including fresh produce (fruits/vegetables), dairy, bakery, frozen items, snacks, beverages, and hot cooked meals (e.g., biryanis, curries, tiffins).
2.2. Inspection Window: Due to food safety and hygiene regulations, inspection and returns for perishables and hot meals MUST occur exclusively at the doorstep in the presence of the delivery partner.
2.3. Eligible Return Criteria: Perishables and hot food may be returned at the doorstep ONLY if the wrong food item is delivered, the container is spilled/unsealed, the food is visibly stale/spoiled, or items are missing from a meal.
2.4. Post-Delivery Disclaimer: Once accepted at the doorstep (or left at the address as instructed), NO returns, replacements, or refunds will be entertained for perishables or hot meals. SuperQuick is not liable for issues related to personal taste preferences, spice levels, or subsequent spoilage caused by improper reheating, delayed consumption, or lack of refrigeration.

3. Order Cancellation Policy
3.1. Customer Cancellation Window: You may cancel an order free of charge within the cancellation window displayed on the App after placing the order. Once this window expires, cancellations are not permitted, as store picking and kitchen preparation commence immediately.
3.2. Cancellation by SuperQuick: SuperQuick reserves the right to cancel an order (in full or in part) under the following circumstances:
3.2.1. Unavailability of items or kitchen stock, quality inspection failure, bad weather, or logistical difficulties.
3.2.2. Suspected fraudulent transactions, abuse of offers/coupons, or violation of our Terms of Use.
3.3. Platform Cancellation Refunds: If SuperQuick cancels an order, no fee will be charged, and any prepaid amount will be refunded within approximately 72 hours.
3.4. Account Restrictions: We reserve the right to block non-complying users or those involved in fraudulent activity and cancel future orders placed by them.

4. Refund Processing & Payment SLAs
4.1. Pay on Delivery (POD) Orders: For eligible doorstep returns on POD orders, the value of the returned item will be deducted immediately from your bill at your doorstep. You will pay only the revised net bill amount.
4.2. Prepaid Orders (UPI, Cards, Banking, Wallets): For accepted returns or platform cancellations on prepaid orders:
4.2.1. Refund Initiation SLA: Initiated within 24 hours for doorstep returns, or within 72 hours for platform-initiated cancellations.
4.2.2. Bank Credit Timeline: The refunded amount will reflect in your original payment source within 3 to 7 business days, depending on your bank or payment gateway.
4.3. Currency: All refunds are processed in Indian Rupees (INR) only.

5. Anti-Abuse Policy
5.1. Fair Usage: SuperQuick reserves the right to restrict doorstep returns or suspend accounts of users who demonstrate a habitual pattern of unwarranted returns, fraudulent claims, or refusal of legitimate orders.
5.2. Policy Updates: Terms for returns, cancellations, and refunds remain subject to operational updates, which will be communicated via app push notifications or website notices.

6. Customer Support & Grievance Contact
For order cancellations, doorstep returns, or refund queries, you may contact us through:
6.1. In-App Support: Navigate to ‘My Orders’ or ‘Order History’ → ‘Help’ on the SuperQuick App.
6.2. Email: contact@superquick.in
6.3. Nodal Grievance Office: M/s Convenience Tech Solutions, D.No: 3-122, Ballem vari Street, Ramavarappadu, Vijayawada Rural, Krishna, Andhra Pradesh – 521108.