M/s Convenience Tech Solutions | Effective Date: July 2026

Preamble & Scope
M/s Convenience Tech Solutions, a partnership firm constituted under the Indian Partnership Act, 1932, having its registered office at D.No: 3-122, Ballem vari Street, Ramavarappadu, Vijayawada Rural, Krishna, Andhra Pradesh – 521108, is the owner of the brand ‘SuperQuick’ and web-based platform ‘superquick.in’, mobile application ‘SuperQuick’, and associated physical or offline retail/fulfillment outlets (collectively, the ‘Platform’).

This Privacy Policy describes our policies and procedures on the collection, use, disclosure, and protection of your information when you access or use the Platform or make purchases across online channels or offline retail premises. For the purposes of this Privacy Policy, ‘We’, ‘Us’, or ‘Our’ refers to M/s Convenience Tech Solutions, and ‘You’, ‘Your’, or ‘User’ refers to any customer or user of the Platform.

We act as a Data Fiduciary in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 along with applicable rules thereunder. By accessing the Platform, creating an account, or transacting at our online or offline outlets, you consent to the collection, storage, processing, and sharing of your personal data as described in this Privacy Policy.

1. Age Restrictions & Minor Data
The Platform is intended strictly for use by individuals who are 18 years of age or older and capable of entering into a legally binding contract under the Indian Contract Act, 1872.

We do not knowingly collect, process, or track personal data or location details of individuals under the age of 18 without verifiable consent from a parent or legal guardian. If you are under 18 years of age, you may only access the Platform under the active supervision and explicit consent of a parent or legal guardian.

2. Categories of Data Collected
We collect various categories of information necessary to provide our omnichannel quick-commerce and retail fulfillment services:

2.1. Personal Information: Voluntarily provided details during account creation, billing, or in-store POS checkouts including your full name, phone number, email address, delivery addresses, date of birth, and proof of identity where applicable.

2.2. Transactional & Billing Information: Details regarding items ordered or purchased in-store, purchase frequency, store/outlet selection, delivery preferences, order history, and payment transaction status processed through licensed payment aggregators or point-of-sale systems.

2.3. Precise Location Data: Device location details collected during active order placement and delivery fulfillment cycles to enable real-time routing, local store mapping, and order delivery. You may control location access through your device operating system permissions.

2.4. In-Store & Outlet Data: Contact details or payment confirmation data collected during offline POS transactions at SuperQuick-operated physical stores, as well as security surveillance (CCTV) footage captured at retail premises for safety and security purposes.

2.5. Device & Technical Data: Internet Protocol (IP) address, operating system type, browser information, unique device identifiers, hardware attributes, and app usage metrics collected to maintain system integrity and resolve technical errors.

3. Purpose of Processing
Your data is processed strictly for legitimate operational purposes including:

3.1. Fulfilling and delivering quick-commerce orders placed via the app or processed at SuperQuick-operated physical stores, partner kirana stores, and supermarkets.

3.2. Managing in-store point-of-sale (POS) billing, digital receipts, and customer loyalty programs across online and offline channels.

3.3. Providing real-time delivery tracking and customer support communications via WhatsApp, SMS, or phone.

3.4. Processing payment transactions securely via PCI-DSS compliant payment gateways, UPI aggregators, and POS terminals.

3.5. Optimizing store inventory availability, demand forecasting, and platform user interface enhancements.

3.6. Ensuring security across online platforms and physical store premises, detecting fraud or unauthorized activity, and complying with statutory obligations.

4. Data Sharing & Fulfillment Ecosystem
We share personal data strictly on a need-to-know basis under binding confidentiality and data protection obligations:

4.1. SuperQuick Physical Outlets & Partner Kirana Stores: SuperQuick-operated offline stores and onboarded local merchant partners receive limited order details strictly as Data Processors for packing and order fulfillment. Merchant partners are prohibited from retaining or using customer data for independent purposes.

4.2. Delivery Partners: Independent delivery personnel receive order contact and navigation details strictly during active delivery assignments.

4.3. Service Providers & Technology Partners: Licensed payment gateways, POS system providers, cloud hosting providers, and communication gateway partners subject to strict data processing agreements.

4.4. Legal & Regulatory Authorities: Disclosures made to comply with valid legal processes, law enforcement orders, or statutory mandates under applicable Indian law.

5. Delivery Partners
We facilitate delivery of orders placed on the SuperQuick Platform through independent contractors, i.e. delivery partners, on a principal-to-principal basis. For abundant clarity, the delivery partners are neither employees nor agents of SuperQuick/its affiliates/Third Party Sellers, and they are purely associated with SuperQuick/its affiliates/Third Party Sellers as independent service providers on a principal-to-principal basis and are not exclusively bound by SuperQuick/its affiliates/Third Party Sellers to provide delivery services at any given point. To clarify, there exists no principal–agent relation between SuperQuick/its affiliates/Third Party Sellers and the delivery partner, and as such, SuperQuick/its affiliates/Third Party Sellers, in no case whatsoever, can be held liable for the act(s)/ omission(s) of the delivery partner.

You are expected to respect the dignity and diversity of delivery partners and also enable provision of a secure and fearless gig/platform work environment for the delivery partners including prevention and deterrence of harassment (including sexual harassment) towards delivery partners. We reserve the right to withhold your access to the SuperQuick Platform and otherwise limit your access to the SuperQuick Platform at our absolute discretion if you behave with a delivery partner in a manner which is discourteous, disrespectful, or abusive, or which otherwise may be deemed to be inappropriate or unlawful. You are expected to treat all delivery partners with courtesy and respect. The consequences of any such inappropriate action of yours, including claims made/ compensation claimed by any delivery partner, shall be to your account entirely.

6. Advertising & Promotional Material
Part of the website/Platform may contain advertising information or promotional material or other material submitted to SuperQuick by third parties (including brands) or customers. Responsibility for ensuring that material submitted for inclusion on the SuperQuick Platform complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers (other than SuperQuick) found on or through the SuperQuick Platform, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. SuperQuick will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the SuperQuick Platform.

7. Termination & Account Deletion
SuperQuick, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, terminate your use of the SuperQuick Platform/Services and/or refuse to permit/restrict your usage/access to the SuperQuick Platform/Services, without notice, with or without cause including if SuperQuick has reason to believe (including through evaluating usage patterns), whether by notice or otherwise that: (a) you do not conform to the eligibility criteria, or the eligibility criteria is not met/is violated by a user, or (b) you may commit/be in breach of these Terms (including Privacy Policy). We may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services.

You may delete your account at any time by using the option as available on the SuperQuick Platform/App and ceasing further use of the SuperQuick Platform/Services. Your personal data will be processed in accordance with SuperQuick’s Privacy Policy as updated from time to time.

8. Entity Restructuring & Business Continuity
In the event of business reorganization, conversion, merger, acquisition, or incorporation of the Partnership Firm into a Private Limited company, Limited Liability Partnership (LLP), or other legal corporate entity, your personal data will be transferred to the successor entity under equal protection standards in compliance with applicable law.

9. Data Security & Storage Safeguards
We maintain technical, managerial, and physical security measures to protect your personal data against loss, unauthorized access, alteration, or disclosure across our digital servers and physical retail locations. Payment information transmissions are protected using standard encryption technologies.

In the event of a personal data breach affecting your information, we will notify you and the Data Protection Board of India in accordance with our statutory duties under the DPDP Act, 2023.

10. Your Legal Rights (Data Principal Rights)
As a Data Principal under the DPDP Act, 2023, you possess the following rights via in-app controls or by reaching out to our Grievance Officer:

10.1. Right to Access & Summary: Request a summary of your personal data being processed.

10.2. Right to Correction & Update: Review and update inaccurate or out-of-date personal details.

10.3. Right to Withdrawal of Consent & Deletion: Withdraw your consent at any time and request erasure of your account and personal data, subject to statutory retention requirements.

10.4. Right to Grievance Redressal: Seek prompt resolution of any privacy concerns or complaints.

11. Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy as necessary to reflect operational, legal, or regulatory changes across our app, website, and physical store operations. Material updates affecting your rights or data usage will be notified prominently on the Platform or via direct communication before becoming effective.

12. Governing Law & Jurisdiction
These Terms/Privacy Policy shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.

Courts at Vijayawada shall have exclusive jurisdiction over any proceedings arising in respect of these Terms or Privacy Policy.

13. Grievance Redressal Mechanism
In compliance with Section 10 of the Digital Personal Data Protection Act, 2023, if you have any questions, concerns, or grievances regarding the processing of your personal data, you may contact our designated Grievance Officer:

Grievance Officer - Data Protection & Privacy
M/s Convenience Tech Solutions (SuperQuick)
Registered Address: D.No: 3-122, Ballem vari Street, Ramavarappadu, Vijayawada Rural, Krishna, Andhra Pradesh – 521108
Email: contact@superquick.in
Response SLA: Acknowledgment within 24 hours; resolution within 15 working days.