1. Returns
1.1 You may return a Product in an order under the following conditions:
1.1.1 If the wrong item is delivered, different from what you had ordered in the order.
1.1.2 If items are substantially damaged or of deteriorated quality at the time of delivery. You must provide us with necessary evidence, including images of the problematic Products.
1.2 You are required to inspect the Products at the time of delivery and return them to the delivery executive with the necessary evidence on the Platform. It’s important to note that no returns will be accepted if the product packaging is opened or if the product has been used or consumed in part or otherwise.
1.3 You may request to return Products purchased from us if they are sealed, unopened, unused, and in their original condition at the time of delivery. However, please be aware that return requests will not be accepted after you have received and accepted the Products. We may request you to dispose of the Products for which we have processed a refund.
2. Cancellations
You have the option to cancel an order without any charges within one minute after placing the order. It’s important to note that you cannot cancel an order after the one-minute cancellation window has expired.
The Firm reserves the right to cancel an order, either in full or partially, for reasons including shortages or unavailability of certain Products or due to force majeure events. If the Firm cancels any order, you will not be charged for such cancellations, and the Firm will refund you for any payment already made.

3. Refunds
When you choose to return a Product(s) at the time of delivery, upon our verification of the Product(s) and related documents, the amount for eligible returned Products as per these Terms will be processed at your doorstep. It will be deducted from the total bill of your order, and you will pay only the revised bill amount (if payment on delivery mode) to the delivery executive. For paid orders, refunds for accepted returns will be processed according to payment gateway refund processing timelines.
4. Additional Conditions
The terms for acceptance of returns, cancellations, and refunds are subject to reasonable additional conditions, which will be communicated to you through push notifications on the Platform or any other specified mode of communication, as determined by the Firm from time to time.